Customer Service Engineer – Refrigeration

Location Groningen, DrentheNLJob ID REQ-054173

We are looking for an refrigeration expert to support OneSource division of PerkinElmer with a permanent role at the customer’s site in Haarlem. At our client´s site you will perform all maintenance and repair activities primarily on our Customers’ Controlled Temperature Units (CTU), intended as Freezers (down to -80°C,), Refrigerators (-5°C), Incubators, Climatic Chambers, .... (list non-exhaustive).

All activities will be performed in GxP regulated environment and might require access to EHS regulated areas.

On an exceptional basis, support to other Customer sites in the the region might be provided.

Activity types:

• temperature mapping and support to qualification,
• maintenance and calibration,
• diagnose, test, and repair,
• defrost, cleaning and decontamination,
• GxP record of performed activities in Customer’s CCMS/SMMS systems in line with ALCOA+ principles and Customer's SOPs.

Responsibilities:

• Provide timely, knowledgeable, and quality repairs of Customers’ appliances,
• Maintain high-quality Customer service and care,
• Look for ways to improve business performance and enhance the Customer experience,
• Communicate benefits of the Value-Added Services Process to the Customer,
• Follow the truck maintenance schedule and keep a clean, organized truck,
• In addition, will integrate and support the Customer Service Engineers (CSE) team on site, performing frontline assistance, maintenance and qualification of simple devices, such as: thermometers, heat blocks, analytical balances, refrigerated centrifuges, ...

Requirements

• Proven work experience as a Refrigeration/Cooling Appliances Repair Service Technician or similar role
• Valid authorization to work with refrigerants in industrial applications (“Refrigerant handling certificate”, “ATEX certificate”)
• Previous experience in a GxP environment will be considered as preferential.
• Business proficiency in English, working knowledge of Dutch would be a plus.
• Must possess and maintain a valid driver’s license.

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