Customer Service Team Leader | German

This job comes from the recruitment agency "Undutchables". The job has "Ter Apel" as work location. 

Job description

As a Customer Service Team Leader, you'll spearhead a small yet scalable team, fostering continual development in our customer service approach. Your primary focus will involve overseeing daily order processing, customer inquiries, and requests, ensuring seamless operations and satisfaction. Additionally, you will liaise with B2B clients, collaborating closely with the Junior E-commerce Manager and Product Management.

Key Responsibilities:

• Lead and support the ongoing development of our customer service team
• Facilitate the daily processing of orders and customer queries
• Prepare complaint evaluations and final customer service operation reports
• Act as the primary contact for our distributors and B2B clients
• Collaborate closely with the Junior E-commerce Manager and Product Management
• Conduct regular team evaluations and serve as the primary contact for team concerns
• Manage debtor accounts, handling written and phone communications with debtors

Requirements

• Excellent written and spoken German and English (Dutch is advantageous)
• Completed studies, commercial training, or equivalent qualification
• Proven professional experience in direct customer interaction
• Entrepreneurial mindset with a customer-oriented approach
• Independent and structured work ethic
• Desired experience in staff management
• Proficient in common IT applications
• Ability to swiftly analyze problems, devise solutions, and ensure customer-friendly interactions
• Friendly and reliable customer contact management
• Openness and enthusiasm to acquire specialized product knowledge
• You have valid working permit
• You have your own transport to get to the office

Working conditions

• Stimulating, challenging, and diverse work in a rapidly expanding company with a European footprint, featuring flat hierarchies and swift decision-making processes
• Full-time employment (40 hours) with regular working hours (Monday to Friday, 8 am to 5 pm)
• A nurturing corporate culture with an open-door policy and appreciative interactions
• Benefits such as fresh fruits and regular company events

Work location

Ter Apel

Company description

Our client rapidly growing company specializing in e-commerce and with stores in Denmark, Germany, Poland; and it is one of the leading suppliers of LED lighting in the agricultural sector.